GENERAL TERMS

DUTY FREE GUARANTEE

All the prices in this catalogue are duty free. We guarantee that in the local market, the products in this catalogue cost at least 25% more. If you find that this is not the case, we will refund you the difference (there are some products included in this catalogue that cost more than twice as much in the street). You must notify us within 15 days of the date of the invoice. Supermarket items are excluded from this guarantee because of the large fluctuations in market prices.

We supply original genuine products, often with more quantity than the domestic market. For example most of our alcoholic drinks come in 100 cl sizes instead of 70 cl; that is 42% more product! Please bear this in mind when comparing with local market prices.

INVOICING

All products are invoiced and quoted in Euro (€). We also quote them in USD and GBP for immediate purpose, to make easy the conversion of your country currency. All prices in this catalogue supersede any previous catalogues and pricelists.

We reserve the right to change or update prices, due to exchange rate fluctuations, modifications in manufacturers’ prices or printing errors.

DELIVERY

Brussels, Paris and Lisbon: Free freight*, packing and insurance for orders in excess of 300 €.

* Supermarket products excluded.

Other EU countries: Freight, packing and insurance are free for orders in excess of 2,500 Euros. To obtain free freight, packing and insurance, we strongly recommend that you combine your orders with your colleagues in order to exceed 2,500 Euros. Items will be delivered to the capital of the country.

Rest of the world: Freight, packing and insurance not included. The cost will depend on weight and volume and will be calculated for land, sea and air leaving the customer under no obligation as to which transport method is chosen. Our forwarding agent will contact you when your order has been delivered to Customs in your city. Some countries may have additional Customs costs.

Orders are prepared, labelled and invoiced indivually, including orders that have been placed with other people (group orders). If a group invoice is needed in the case of a group orders this will also be supplied. Any home delivery cost which may apply should be paid locally.

Some items included in this catalogue may not be delivered because they are out of stock or out of production. In this case, we will contact you to offer you a similar product.

Supermarket products which require special storage conditions may not arrive at their destination in optimum conditions, depending on the country of destination. Our company will not be held responsible for related incidents that may occur during transportation and/or late delivery.

IMPORTING

Prices are valid when the customer follows the correct procedure according to the country of destination. As such, the customer should submit:

• Destinations within the EU: The application of “VAT and Excise Duty Exemption Certificate”, according to Directive 77/388/ECC article 15 (10) and Directive 92/12/ECC article 23 (1) and/or “Diplomatic Franchise” stamped by the organization responsible in the member country (you will be informed of this after your order has been received).
• Destinations outside the EU: Diplomatic Franchise, which should be authorized before the arrival of your order to allow immediate dispatch and to prevent storage expenses in Customs of your country. This transaction should be on a Pro Forma invoice, which will be supplied on receipt of your order.

PAYMENT

Payment should be made in Euro and in advance. Methods of payment:

Bank transfer to any of the following banks:

Santander Bank, account:
ES88 0049 5096 27 2216275024
Swift code: BSCHESMM

BBVA Bank, account:
ES56 0182 5446 98 0201502540
Swift code: BBVAESMM

La Caixa Bank, account
ES55 2100 1655 90 0200004027
Swift code: CAIXESBB

Note: Any transfer costs incurred are your responsibility. Please contact your bank for more information so that the transferred sum corresponds to the amount on our invoice.

Credit card, we accept:

VISA, MASTERCARD

Please send the following by fax:

name, passport or identity card number, expiration date and signature.

INSURANCE

All orders are insured. Any incident should be noted on the transporter’s delivery note (broken or damp packages, broken seals, etc.) Diplomatic Supply Service should be informed in writing, including a copy of the transporter’s delivery note, within 7 days. Diplomatic Supply Service will then proceed with reimbursement of the purchase.

RETURNING MERCHANDISE

Purchases may be returned within 15 days. Before sending merchandise, please contact our sales department for a return authorisation and confirmation. Returned merchandise should be in perfect condition, with all of its original packaging, accessories and manuals. Return shipping costs are the client’s responsibility. When we have received the merchandise in our warehouse and verified its condition, we will proceed with your refund. Perishable goods may not be returned, nor goods that require special storage conditions (e.g. cigars, Argentine beef, etc.).

ORDER CONFIRMATION

Orders are dependant on our acceptance and on availability of the product. We reserve the right to cancel orders on accounts in arrears/with payments due.